Category: New Customer Features & Tools

All reseller sites on newer templates now have a cookies notice appearing at the bottom of your website and your customers also have the same option for their own website. This was created to be compliant with General Data Protection Regulations (GDPR) in the US and Europe.

Please note that the text is set and will link to to our general Privacy Policy. We will also be making some other smaller changes to be compliant with GDPR in the future. With regards to your customers, the following was just announced:

New Cookies Notice Feature (GDPR Compliance)

We’re excited to announce that you will now be able to turn on a cookies notice that your visitors will see upon visiting your website. This was created to be compliant with General Data Protection Regulations (GDPR) in the US and Europe.

What are cookies?

The goal of GDPR is transparency for your visitors so they understand that some of their information will be saved temporarily to enhance their experience on your website. A cookie file basically remembers a prior action that you want memorized as  you visit other webpages. On your website, the cookie file is primarily for saving items in a shopping cart so that a visitor can continue browsing your website without losing those items. It is also used to memorize that a person has logged into a message board, voted in a poll or logged into their express checkout account when checking out their cart (if you have turned this turned on).

How does the cookies notice work?

You may turn the cookies notice on or off anytime by going to “My Pages” -> “Privacy Policy” and checkmarking the box “Check to turn on your cookie notice per General Data Protection Regulartions (GDPR).” Then, click “Save.”

Now when visitors come to your website, they will see a notice at the bottom of your pages. It will have a link to your privacy policy which you may edit by clicking on “My Pages” and then “Privacy Policy.” As your visitor browses your website, the notice will stay put until they close the notice. Per GDPR, the notice will not reappear for 365 days or until your visitor deletes the cookie file for the notice on their browser. Sometimes people will occasionally delete all browser cookies which would automatically clear out the cookie notice file.

Common Questions

Can I edit the text for the cookies notice?

All cookie notices default to “To enhance your user experience on our website, this site uses cookies. If you continue to browse, you accept the use of cookies on our site. See our Privacy Policy for more information.” It was intentionally set this way to broadly cover all our customers. Also, per GDPR, for the type of cookies used on your website, you do not require your visitors to specifically agree to use of your website’s cookies. Instead, visitors need only be notified that cookies are used.

Can I change the color of the cookies notice?

Yes, but only if you are using an Enhanced Template and are comfortable with CSS coding otherwise please contact our support team to help you. Click on “Design” and then go to “Edit Current Template” and click on “Advanced Options.” From there, you will want to make changes to the [#cookie-container] CSS ID.

How come I don’t see the cookies notice?

If you don’t see the cookies notice, first make sure you have turned it on by going to “My Pages” and then “Privacy Policy.” Check mark the box near the top to turn it on.

If you still don’t see it, it’s probably because you need to clear your cookies on your browser as you’ve previously closed the notice. As another option, a faster way to see your cookies notice is to open a new incognito window (this allows you to browse the internet anonymously) then go to your website. On Chrome for Windows, press Ctrl+Shift+N and for Mac press Command+Shift+N. On Firefox for Windows, press Ctrl+Shift+P and for Mac press Command+Shift+P. Then, go to your website.

Will the notice appear on the mobile version of my website?

Yes. Regardless of whether you have mobile enabled for your website or not, the cookies notice will appear if it’s turned on.

Due to recent changes in web browsers displaying “Not Secure” messages, we have been diligently working for the last few months to convert all customer websites from HTTP to the secure HTTPS protocol. We are nearing the completion of this project, so if your sites have not already been converted, they will be completed within the next 2-3 weeks. Once this is complete, we will also be converting your host sites from HTTP to HTTPS. Your customers should not notice any difference except that their web address will show HTTPS instead of HTTP.

We recommend you read through the following guides; you can also provide these to any customers who have questions regarding integration:

Guide to HTTPS – My website is not secure – Fixing mixed content errors

Note that if a page sourced content that was not secure and there wasn’t an equivalent secure version, we left the content as is. The page will still say HTTPS, but the lock will have a warning for mixed content. Please contact us if you have difficulty finding the problem source material. You may also receive a certificate security error when accessing your email as a result of this change. If you receive this error, you can fix this by simply editing the server settings in your email client, and changing your incoming and outgoing server addresses to mail.b.hostedemail.com. If you have issues with this, please contact our support team.

If you have any questions regarding HTTPS integration, please contact our support team.

Hello Resellers,

We have made a change to the functionality of Feedback Form and Guestbook Page types for sites that are in Trial Mode. Those pages can still be created and edited, however, when visiting the page when in trial mode, the page will not be available to view. This is to combat spammers that have been creating fake trial sites and using the feedback forms maliciously.

When the site is converted to a paying site, the Feedback Forms and the Guestbook will function as normal when viewing the page as a visitor.

Thank You!

Reseller Dynamics Team

Hello Resellers,

We’ve just released a host of new features and improvements for your customers sites.  Some of our most highly requested features have been added, including larger catalog thumbnail images, offline ordering options, and order shipping tracking, as well as improvements to the blog and your dashboard page.

Here are all of the changes that we made:

Larger Product Thumbnail Images
Offline Order Option Generates Invoice
Order Shipping Tracking Emails
Blog Page Improvements
Dashboard Notification Changes
Shopping Cart Product limit increased to 100 from 50.

For a complete overview of the changes that were made, please check out the Website Support Blog, which details each of the changes that were made.

Thank You!

Reseller Dynamics Team

We are excited to announce we are working on making all of your client sites mobile friendly! This feature means that when a user is browsing your clients website from a mobile device, a mobile version of the site will be displayed. This project is currently under development and will be available by the end of April.

Some details…

If your clients only want the desktop version of their website to display even when someone is on a mobile device, the feature can be easily turned on or off in the dashboard. The Shopping Cart on websites will not be converted to mobile, however cart pages will still function as they currently do when on a mobile device.

We will be posting updates here, so please check back for more information as we get closer to launch date.

We have released an updated shopping cart to give a new look and feel to the shopping cart as well as some new back end features for a smooth consistent experience when users check out of your customers carts. This new shopping cart will offer a modern look and will automatically update on your clients site without them having to make any changes.

Some of the features/changes that have been made:

• The checkout process has been completely redone from the cart page onward to completing a transaction. It looks much more modern and the pages have been restructured for cleaner navigation and better readability.

• A new tool for custom shipping rates allows users to set ‘tiered’ shipping costs by order value or weight. Examples: 0-5 LBS will cost $10, or any order that is $1-$10 will cost $2, etc.

• Users can now select which types of credit cards they accept when setting up their payment processor; which will display the appropriate badges (eg Visa, MasterCard, Discover) on the checkout page for the end user.