Changes to Feedback Form & Guestbook Page Functionality in Trial Mode

Hello Resellers,

We have made a change to the functionality of Feedback Form and Guestbook Page types for sites that are in Trial Mode. Those pages can still be created and edited, however, when visiting the page when in trial mode, the page will not be available to view. This is to combat spammers that have been creating fake trial sites and using the feedback forms maliciously.

When the site is converted to a paying site, the Feedback Forms and the Guestbook will function as normal when viewing the page as a visitor.

Thank You!

Reseller Dynamics Team

New Client Features and Improvements Released

Hello Resellers,

We’ve just released a host of new features and improvements for your customers sites.  Some of our most highly requested features have been added, including larger catalog thumbnail images, offline ordering options, and order shipping tracking, as well as improvements to the blog and your dashboard page.

Here are all of the changes that we made:

Larger Product Thumbnail Images
Offline Order Option Generates Invoice
Order Shipping Tracking Emails
Blog Page Improvements
Dashboard Notification Changes
Shopping Cart Product limit increased to 100 from 50.

For a complete overview of the changes that were made, please check out the Website Support Blog, which details each of the changes that were made.

Thank You!

Reseller Dynamics Team

Reseller Client Report Additions

When you run your Clients report from the Reseller back end, you will now see two new fields included in the report. Those fields are:

Site Billing Status: You will see two possible site billing statuses for your clients, which are:

Active & Paid – Site is currently active and up to date on payments.
Active & Billing Error – Site is currently active but it’s most recent billing attempt failed and is in it’s 14 day active grace period.

Next Billing Date: This sortable column will show when the next billing date for a site is.

These fields will help you manage your client’s current billing status so you know if there is anyone you need to contact that has a billing error and also allow you to see the information all in one place.

Thank You!

Reseller Dynamics Team

August Reseller Checks

Hello everyone,

Checks for August are being sent out on Friday September 16th.

We apologize for the delay as they are usually sent out earlier then that, but due to the processor issues we ran into late in July, it caused for a delay this month.

Thanks for your patience and understanding.

Brett
Reseller Dynamics

Mobile Site Feature Launched!

We are very excited to launch our brand new Mobile Site feature today! Your clients can now turn on their Mobile Site, which will allow visitors on mobile devices to see a version of the website optimized for their device. With more and more users choosing to browse the web with mobile devices, having your clients sites optimized from different types of devices is more important than ever. When turned on, their website will display a mobile version to mobile users and the desktop version to desktop users, and they will not need to maintain multiple versions of their content.

To get your clients started with their mobile site, we highly recommend they review our Mobile Site guide, which includes a number of tips for making sure their mobile site looks great, as well as frequently asked questions about the Mobile Site feature. The majority of their website content will be mobile-ready by default, but certain content like some images, tables, and multimedia content may require modifications in order to ensure the website looks great on all devices.

As for the reseller templates, we are currently in the process of redesigning the new templates as responsive so once those have been completed, we will let you know and then we can switch you over to the responsive version of your current template. Please note that not all of the newer templates will be redesigned so once they have been completed, we will send out the ones that have been and you can let us know which responsive template you’d like to use and we will switch you over to the responsive version.

Any questions please feel free to contact us directly at info@resellerdynamics.com or through your reseller ticket support in your reseller back-end.

New Feature Announcement: Mobile Friendly Client Sites

We are excited to announce we are working on making all of your client sites mobile friendly! This feature means that when a user is browsing your clients website from a mobile device, a mobile version of the site will be displayed. This project is currently under development and will be available by the end of April.

Some details…

If your clients only want the desktop version of their website to display even when someone is on a mobile device, the feature can be easily turned on or off in the dashboard. The Shopping Cart on websites will not be converted to mobile, however cart pages will still function as they currently do when on a mobile device.

We will be posting updates here, so please check back for more information as we get closer to launch date.

Holiday Support Hours

Our billing phone support line will be closed over the holidays, starting at 4:00pm on December 23rd, 2014, and remaining closed through January 1st, 2015. Billing phone support will reopen at 9:00am on January 2nd, 2015. During this period, please direct any customer billing-related questions to our online support portal through your website or the Reseller Ticket Interface.

Web-based technical support including Reseller Tickets will also be closed on December 24th and 25th, 2014, and will reopen on December 26th.

From all of us at Reseller Dynamics, have a safe and happy holiday season!

Notice Regarding SSLv3 Vulnerability

A recently discovered vulnerability in SSLv3 known as “POODLE” has been making headlines, and you may have received an email from your payment processor or other partners regarding the issue. We want to reassure our customers that our website builder does not utilize SSLv3 connections for any purpose, including secure pages, shopping cart and checkout pages, or website billing pages. Our integrations with payment processors such as Authorize.net and PayPal also do not use SSLv3.

Should your clients have any questions or concerns, please have them contact our Support team using the link in the upper right of there website builder.

PayPal Advanced Now Available

We are excited to announce that we have added PayPal Advanced to the list of supported payment processors within your clients shopping cart. PayPal Advanced will keep your clients customers on there site for the entire checkout process similarly to PayPal Payments Pro but at a lower cost to your client.

For more information about PayPal Advanced and how it compares to PayPal Payments Pro and PayPal Standard please click here.

If your clients already have a PayPal Advanced account, they may start using it instantly by logging into their site, and selecting PayPal Advanced from the list of options in the Gateway section of the “Payment Processing” section of the “Edit Store” tab. For more details on setting up PayPal Advanced, check out our article on the topic.